Family and Friend request

[JJANDC]

Im trying connect a family memeber to Family and Friends share option, I suppling an email but nothing happens, no email received to faimly memeber, but my Sky account says family member connected?

[Greenfingers001]

Hi there JJANDC , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147