Family and Friend request

[JJANDC]

Im trying connect a family memeber to Family and Friends share option, I suppling an email but nothing happens, no email received to faimly memeber, but my Sky account says family member connected?

[Greenfingers001]

Hi there JJANDC , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AmandaMA]

Hi I'm having this problem at the moment have been trying for days trying to establish what isn't working but fundamentally the emails aren't getting isn't being sent and support document and the chat bot aren't able to sort the problem. Thank you