Failed direct debit

[Lauren9222]

Hey, every month I get an email from sky to say they have failed to take payment for my broadband. I have a direct debit set up and have money in my account, and when I look at the my sky app it says its been taken then returned but I have not had the money returned to my account.

i do not know why I keep having these issues.

I want to speak to an advisor but I can't get past the robot. Can anyone help me please?  

[caesarome]

@Lauren9222 

Yry saying nothing when asked any questions by the bot and remain on the line. If the funds are available and this keeps happening you might want to contact your bank as well to see what they say.