Failed call back

[Geoff40]

I am authorised to speak to you on behalf of my father in law who is 92. His Sky Plus is not working properly but I understand that you don't support this anymore. His Sky contract expires in February so I spoke to a guy (Ashwin) on Tuesday who went through a package for Q. I needed to discuss with my father in law, Ashwin told me that he was on holiday Wednesday and would call me yesterday between 11 and 12, suffice to say that he failed to call....... I don't want to have to go through the whole process again and would like a UK call to me to get this resolved. I am not very impressed. Geoff Watts

[GD1]

@Geoff40  Sky won't be able to call you on the back of a community piost, no one at Sky would even know who you are or have your contact details.

You should also be aware you're not contacting Sky through the community either, if you want to speak to Sky you will need to call again.

[SKY1992bf]

@Geoff40  We're fellow customers not sky support, unfortunately you would have to go through the process again as any offers made the other day probably won't be available now has they had to be taken on the spot 

[RDR]

Unfortunately as you have discovered Sky is an utter shambles.

Our recent experience is my wife is the account holder, so she filled in a complaint form which had her details and phone number. Just to prove their incompetence Sky rang her son who has a totally different number ?????. They then said they had tried to ring my wife and left a voicemail. Not surprisingly no voicemail or call shown on her call log.

They then said they would ring her on Christmas Eve between 7pm and 8pm. I told her that won't happen as there will be nobody in the office at that time on Christmas Eve. Needless to say I was proved correct.

We have now submitted a complaint with Sky telling them we are cancelling our Sky TV when the contract ends in two months, and are arranging another Broadband provider. 

Sky lost £220 million this year, and is losing thousands of customers. I'd love to know what their business model is?

[PandJ2020]

---

@Geoff40 wrote:

I am authorised to speak to you on behalf of my father in law who is 92.

---

This is what Sky regard as 'authorised': https://www.sky.com/help/articles/third-party-assistance

they may allow certain changes with the telephone password.