FLUCTUATING BILLING

[BUDMAN31066]

THE CONSISTENCY IN BILLING FOR 2022 & 2023 HAS BEEN FLUCTUATING AND IS INCREASING BEYOND ANY ACCEPTABLE AMOUNT. I HAVE BEEN WITH SKY FOR BROADBAND AND TV SINCE 1994. MY LAST QUERY WAS ON A SIMILAR SUBJECT AND THERE WAS EVEN AN OCASSION WHEN I CONSULTED WITH A SKY AGENT, FACE TO FACE, IN WELLINGBOROUGH. AT THIS DISCUSSION THE MONTHLY RATE WAS REDUCED SIGNIFICANTLY. THIS INCLUDED AN INTRODUCTION TO SKY VIP, WHICH NOW APPEARS TO BE MEANINGLESS. TO CUT A LONG STORY SHORT, I HAVE BEEN DISCUSSING MY MONTHLY SUBSCRIPTION WITH FRIENDS AND FAMILY, WHO ARE ALL ON DIFFERENT PROVIDERS, PAYING AROUND HALF OF THE MONTHLY AMOUNT SHOWN ON MY STATEMENTS. CONSIQUENTLY, I AM NOW COMPARING WITH OTHER PROVIDERS' PACKAGES, BOTH WITH OR WITHOUT NETFLIX, ETC.

[Daniel0210 · Accepted solution]

@BUDMAN31066 
If you’ve been a customer for a while a discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[PandJ2020]

P.s. you are SHOUTING at other customers.

Bills do not fluctuate unless your have variable items, e.g. phone calls.  Bills only change when your discounts change or Sky increase prices (in April).

To get better prices you have to commit to a minimum term (12/18 months).  But if you can't agree an amount you're prepared to pay then give notice to leave.