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This discussion topic has been answered Discussion topic: Extra payments

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This message was authored by: Kelly027

Extra payments

Can anyone advise on extra payments. Are you able to pay extra payments through the app towards your mobile bill/device..... I can't see an option. Is it because I'm a new customer and need to wait for the first bill? I'm new to all this. 


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This message was authored by: SKY1992bf Answer

Re: Extra payments

Posted by a Superuser, not a Sky employee. Find out more

@Kelly027  You should have a continuous payment setup like a credit card/direct debit 

 

for that reason we don't recommend making extra payments has things like this can cause chaos with billing due to over payments etc

 

for example if you make a payment to close to the due date it won't stop the automatic payment from happening 

 

having said that you can make extra payments towards the device but would need to call sky to do so being very clear what the payment is for ie device only 


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This message was authored by: SKY1992bf Answer

Re: Extra payments

Posted by a Superuser, not a Sky employee. Find out more

@Kelly027  You should have a continuous payment setup like a credit card/direct debit 

 

for that reason we don't recommend making extra payments has things like this can cause chaos with billing due to over payments etc

 

for example if you make a payment to close to the due date it won't stop the automatic payment from happening 

 

having said that you can make extra payments towards the device but would need to call sky to do so being very clear what the payment is for ie device only 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: caesarome

Re: Extra payments

Posted by a Superuser, not a Sky employee. Find out more

@Kelly027 wrote:

Are you able to pay extra payments through the app towards your mobile bill/device.


If you mean you want to pay off some of what you owe against a credit agreement for a mobile then yes you can but it is advisable to call Sky to do this so if your phone has a Sky sim in it then call Sky on 150 about this,

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