Discussion topic: Extra charges
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Message posted on 12 Feb 2025 11:02 AM
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Extra charges
I've been charged a fee on my bill I don't understand why
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Message posted on 12 Feb 2025 11:07 AM
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Re: Extra charges
We obviously can't see your bill or even which service it's for. Click on the blue arrow next to any amount you're querying and/or compare the bill to last months.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 12 Feb 2025 11:30 AM
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Re: Extra charges
Have you made any changes to your package recently ?
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Message posted on 12 Feb 2025 11:41 AM
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Re: Extra charges
No not at all
Message posted on 12 Feb 2025 11:44 AM
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Re: Extra charges
Did you expand it so it showed more detail, what does it say it is ?
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Message posted on 12 Feb 2025 12:00 PM
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Re: Extra charges
Hi I've just spoken to sky and apparently they've charged me for an old sky box that I have sent back it's a good job I kept the tracking number and they have received it . Now the charges have been taken off my bill . Thanks very much Janine
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