Equipment sent back but still trying to charge for equipment

[LL12]

Hello

I have sent my equipment back September 24. I have an email from Sky confirming this and I've also provided proof of postage however I'm still being asked to pay for equipment.

Could someone please contact me regarding this and I would also like to discuss some other things regarding my account 

Thankyou 

[Daniel0210]

No,one will contact you @LL12 This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[LL12]

Thankyou for the info 

I have contacted Sky twice now and they have advised me that I need to post on here to have it escalated. Although I've provided proof of postage and they have confirmed it hasn't stopped the payment request.

Is sky assistant different to customer services ?

Thankyou