How to get a credit refund

[UKChappo99]

I've had over £60 credit on my Broadband account and I'm trying to get a refund.  I no longer have sky broadband and the app says it'll come off my next bill (impossible as there won't be one and my old  billing cycle has completed.)

There is no option to request a refund and I don't fancy waiting 3 years on hold to request something that should be easy to request via an app but seems impossible for Sky to get their heads around.

Help!

[caesarome]

@UKChappo99 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295