Equipment return

[CPMPSW]

I returned my Sky Q equipment early last month and have a proof of delivery receipt and confirmation it was received at Unipart Logistics a day later however, I am still receiving numerous messages asking me to return the equipment or get fined!!!! Can this be sorted asap.

[Daniel0210]

@CPMPSW 
Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. If you wish, as you have proof of posting we can maybe get you some help from the Messaging Team. Let us know on this thread.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[CPMPSW]

I would like a member of staff to contact me as we have now been charged a fee for not returning when we clearly did, and have proof of postage. Thanks. 

[Daniel0210]

@CPMPSW 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CPMPSW.