@Lori13
A bit of a long shot but…
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?
With or without proof of posting we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable for about another week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
