My new Sky TV contract is wrong

[JillMary]

I just negotiated a contract renewal on the phone with a Sky agent. It was to be for the same Broadband, Phone, and TV package as we had previously. However, after the renewal completed, the TV part of the package is listed as only the Essential TV (on my account page), whereas I was told , explicitly, that it would be the Ultimate TV package. I was very thorough, going through what was to be included in evey part of the package deal, so this is a Sky error. I would like to get it corrected, but the phone waiting times are now extemely long. Any advice?

Thanks in advance.

[GD1]

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@JillMary wrote:

I just negotiated a contract renewal on the phone with a Sky agent. It was to be for the same Broadband, Phone, and TV package as we had previously. However, after the renewal completed, the TV part of the package is listed as only the Essential TV (on my account page), whereas I was told , explicitly, that it would be the Ultimate TV package. I was very thorough, going through what was to be included in evey part of the package deal, so this is a Sky error. I would like to get it corrected, but the phone waiting times are now extemely long. Any advice?

Thanks in advance.

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Give Sky a call perhaps?

[MightyQuinn]

Hi @JillMary   If you don't get any success on the telephone, I would register a Complaint.