Equipment not recieved

[Emma1233]

Hi I returned equipment on the 20th of June and now saying I'm be charged as equipment not recieved 

[Daniel0210]

@Emma1233 
Have you kept your proof of posting?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Emma1233]

Yes I do have proof and even a case number as I returned it the 20th June and I don't appreciate your staff telling me listen on the phone and if they don't receive there equipment it's not there problem I pay a fee I do not authorise any penalty to be taken from my bank I done my part rung ye twice gave ye tracking code to prove it was posted and yet get threatening messages that your taking money from my account I even emailed proof of receipt 

[caesarome]

@Emma1233 

Posted by a Superuser, not a Sky employee.

We can alert the messaging team at Sky about this as they should be able to help you to get this sorted so would you like them to contact you via here and if they do you have 48 hours to respond.

[Emma1233]

Yes but I have already rung and they were not a bit helpful 

[Daniel0210]

@Emma1233 

Just to reemphasise we are fellow customers on here so you’re not yet contacting Sky Customer Services.

I have however escalated your post to Sky and their Messaging Team should contact you later today. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Emma1233 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.