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Discussion topic: Engineer did not turn up

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PabloH
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This message was authored by PabloH This message was authored by: PabloH

Engineer did not turn up

‎17 Jun 2023 08:26 AM

Hi, 

 

My engineer was due to visit Thursday 15th, we stayed in all day and nobody turned up.  I have logged on to my account today and its been updated that there was an issue.  Why were we not made aware?  I cannot get through to SKY on the telephone its near impossible.

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Engineer did not turn up

‎17 Jun 2023 08:30 AM

Posted by a Superuser, not a Sky employee. Find out more

@PabloH 

As customers like you we won't know the reason I'm afraid. We obviously don't know why the engineer was coming out so you'll have to persevere on the phone. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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PabloH
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This message was authored by PabloH This message was authored by: PabloH

Re: Engineer did not turn up

‎17 Jun 2023 08:47 AM

The engineer was due to come out to install the TV services.

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