Discussion topic: Emails being sent to my late husband's email address
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Message posted on 22 Apr 2025 10:40 AM
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Emails being sent to my late husband's email address
All correspondence should be getting sent to my email, but for some reason some emails are still going to my late husband's email account. I cannot find his email anywhere on my account to change this, so am after some help, please.
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Message posted on 22 Apr 2025 11:31 AM
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Re: Emails being sent to my late husband's email address
Have you tried here:
https://www.sky.com/mydetails/account-info
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Apr 2025 11:40 AM
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Re: Emails being sent to my late husband's email address
Yes and only shows my email address
Message posted on 22 Apr 2025 02:00 PM
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Re: Emails being sent to my late husband's email address
I think you may have to give Sky a call @MargaretR. It's possible that the correct email address hasn't yet filtered across all Sky's various systems, but only Sky would be able to see what's happening and whether any additional changes are needed.
Message posted on 30 Apr 2025 09:06 AM
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Re: Emails being sent to my late husband's email address
Thank you. What is the best number to call Sky?
Message posted on 30 Apr 2025 09:15 AM - last edited: 30 Apr 2025 09:15 AM
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Re: Emails being sent to my late husband's email address
@MargaretR You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/hom
(the forum doesn't allow phone numbers to be posted)
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