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Discussion topic: Emails being sent to my late husband's email address

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This message was authored by: MargaretR

Emails being sent to my late husband's email address

All correspondence should be getting sent to my email, but for some reason some emails are still going to my late husband's email account. I cannot find his email anywhere on my account to change this, so am after some help, please.

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This message was authored by: caesarome

Re: Emails being sent to my late husband's email address

Posted by a Superuser, not a Sky employee. Find out more

@MargaretR 

Have you tried here:

 

https://www.sky.com/mydetails/account-info

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This message was authored by: MargaretR

Re: Emails being sent to my late husband's email address

Yes and only shows my email address

This message was authored by: Mark39

Re: Emails being sent to my late husband's email address

Posted by a Superuser, not a Sky employee. Find out more

I think you may have to give Sky a call @MargaretR. It's possible that the correct email address hasn't yet filtered across all Sky's various systems, but only Sky would be able to see what's happening and whether any additional changes are needed.

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This message was authored by: MargaretR

Re: Emails being sent to my late husband's email address

Thank you. What is the best number to call Sky?

This message was authored by: Mark39

Re: Emails being sent to my late husband's email address

Posted by a Superuser, not a Sky employee. Find out more

@MargaretR You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/hom

 

(the forum doesn't allow phone numbers to be posted)

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