Email update and subscription change

[SarahStevenson]

Need to remove my ex husband's details from my account as he's trying to set up his mother's account but it's still pulling my details for him account. I also want to remember it the sky cinema subscription removed with immediate effect Please confirm when both are complete Thanks Sarah Stevenson

[Mark39]

@SarahStevenson sorry, we're customers here, not Sky. What details of your ex-husband's are included in your account?

The quickest way to remove Sky Cinema from your account is to call. 31 days notice is required.

[MarkGoldsmith]

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@SarahStevenson wrote:
Need to remove my ex husband's details from my account as he's trying to set up his mother's account but it's still pulling my details for him account. I also want to remember it the sky cinema subscription removed with immediate effect Please confirm when both are complete Thanks Sarah Stevenson

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@SarahStevenson this is a public forum of other sky customers not a way to communicate with Sky customer services.

Note that you can update your own subscription via your My Sky account, where you can add and remove packages ( providing you aren't in a minimum term contract - if you are the options to remove are typically greyed out).

[caesarome]

@SarahStevenson 

He needs to use a different email address when placing this order and he also must not be signed into your/his previous account when doing this.