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Discussion topic: Email said unable to collect funds but I cannot update payment method

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This message was authored by Tonksey This message was authored by: Tonksey

Email said unable to collect funds but I cannot update payment method

I had an email a few days ago saying the funds for my latest bill was unable to be collected. Paying isn't a problem so I went to check it out on the Sky app & my account was showing as not set up. So I've been trying to re-enter my credit card details but for some reason there seems to be an issue on the app & website.

 

is there a bug in the system at the moment?

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This message was authored by caesarome This message was authored by: caesarome

Re: Email said unable to collect funds but I cannot update payment method

Posted by a Superuser, not a Sky employee. Find out more

What is happening when you try to provide your payment details ?

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Tonksey
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This message was authored by Tonksey This message was authored by: Tonksey

Re: Email said unable to collect funds but I cannot update payment method

Just that there is an unexpected issue. Doesn't say what, but it can't be my card as I've since used it elsewhere without any problem.

This message was authored by caesarome This message was authored by: caesarome

Re: Email said unable to collect funds but I cannot update payment method

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call to see if they can help.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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