How to remove Netflix Standard from my Sky stream

[AnnTaylor]

I wish to remove Netflix Standard £4 charge from my Sky stream - I did not sign up for this. How can I get this actioned?

[caesarome]

Is it Netflix or Sky charging you this £4 ?

[AnnTaylor]

sky is making the charge 

[MarkGoldsmith]

You can change it via the My Sky app, and switch Netflix back to the basic tier ( which is the default tier). My should also be able to change it via the Sky Store -> Your PRoducts section on Sky Glass and Sky Stream.

[AnnTaylor]

Thanks where in MySky do I make the change please - I am in my 70's - so not fluent with apps xxx

[MarkGoldsmith]

If you are using the MySky phone app, if you login  and click on the TV icon at the bottom it should all the information for your TV subscription.

You can then manage your subscription and there should be an option there that shows which Netflix tier you are on and allows you to change the tier.

[AnnTaylor]

I think it worked - I just need to find future billing thank you xxx

[caesarome]

@AnnTaylor 

It might take a little while for fiture bills to update after you did this but they can be found here:

https://www.sky.com/manage/bill/future

[AnnTaylor]

Thank you. 🙂