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Discussion topic: Email linked to old account

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This message was authored by LucyHales This message was authored by: LucyHales

Email linked to old account

Online log in doesn't bring up current account. Can't see invoices ect. Also can't access extra such as sky go app or discovery + that can with package as my email is still linked to the old account 

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This message was authored by GD1 This message was authored by: GD1

Re: Email linked to old account

Posted by a Superuser, not a Sky employee. Find out more

@LucyHales   If you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: Email linked to old account

Posted by a Superuser, not a Sky employee. Find out more

@LucyHales 

All you should need to do is to login to that old account and remove the email address that is there as the recovery/communication address as this should then free it up to use with your new ID when you get around to setting it up.

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