I have recently moved house and Sky were unable to provide rhe same speeds and broadband/WiFi offer in my new place. When looking to move and doing the availability checker I was prompted to phone which I did. I was told explicitly that because I couldn't get the same service/speeds I would be able to cancel the service and would not be charged, I triple checked this over the phone with the agent and then again when I phoned another time to officially cancel. I have now had the emails to say that I have been charged the cancellation fee which is obviously quite frustrating. Any thoughts/ anyone been in the same boat?
