Due a discount because fast fibre wasn’t installed on date +never had access to see my tv

[Kenny30]

I was due a discount for not havin my fast fibre fitted on day it was supposed to be fitted +plus after fast fibre was fitted count get access to channels on my tv because router wasn't connecting and my tv in bed room wasn't workin for about 4 weeks due to not connecting to router this took about 4 weeks to get sorted and I do pay extra for sky box in bed room that wasn't workin and was told a discount would be added to my next bill that never happened 

[GD1]

@Kenny30  You don't get a discount, what you may be eligible for is Auto Compensation, see this help article https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

[TimmyBGood]

@Kenny30 

Note these are two different things, and it's best not to conflate them.

Delayed activation of broadband is covered by the auto-compensation scheme which @GD1 describes.

Unavailability of a Sky television product might result in a refund of the relevant subscription fee(s) applied as an account credit but that has to be individually negotiated with Sky, and they don't have to agree.