Double payment taken this month

[ranjanbala54]

Hi,

Hi, my bill was paid twice, in error - this is for both Sky Mobile and Sky TV. It's a substantial amount of money that I just can't afford to pay in advance for next month - how can I get a refund for one payment? Thanks 

[Daniel0210]

@ranjanbala54 
Presumably you have made two unnecessary manual payments, one for mobile and one for TV?

The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[Chrisee]

@ranjanbala54 double payment is normally caused by the customer making a manual psyment in thecroughly 14 days before a direct debit is due which is then too late to stop.Never manually pay a bill whereca direct debit or regular payment method is in place. The second case is where it is a new servicecwhere you are paying for the current monthsxservicecand in advancecfor the second month and is not an error. Very occasionally a cog can slip at Sky's end and a billis duplicated

Normally  the credit will be used to cover nect month. While it should be possible to get a refund it has to be done manually so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

[_Claire]

Thanks for escalating this @Chrisee  We’ve sent an @ranjanbala54 invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.