Dispute regarding end of contract

[doc-ab]

I have had sky for about 30 years.

i currently have 

sky q with all packages including, Netflix, UHD, Sports and even TNT

Sky Broadband 900

Sky mobile.

unable to negotiate a decent price for TV (best offer was 30% more than I pay now) I phoned up to cancel.

i upgraded from sky+ to sky Q in November but on my sky my contract ends 27/03/24.

whilst processing my cancellation the agent said that my multiscreen was on an 18 month contract from when my Sky Q started (November 2023) and I would have to pay early termination charges. I previously had multiroom and assume that as non of my other products had changed their end date then neither would have multiroom / multiscreen.

The sky t&c say that when upgrading from sky+ to sky Q 

• Your current Sky TV contracts will end and a new contract for Sky Q under new terms and conditions starts.

I previously for example didn't have signature but it's equivalent.

I don't believe that they should be trying to charge me early termination since I wasn't given a new contract for any of my other new  Sky q products nor does it show on my sky that multiroom doesn't expire with the rest of my products 

[Mark39]

@doc-ab that's correct. Your Sky Q contract would have started from the point you upgraded in November 2023.

[doc-ab]

except it didn't see screenshot 

[Mark39]

It looks like that information is wrong.

[rscott]

The screen shot is showing when any offers end, not when the contracts finish.

[doc-ab]

Well sky accept that is the date my contracts end for everything except multiroom for which they want early termination fees. 

[doc-ab]

Sky chat says if there is no date then the service is out of contract 

[Mark39]

You'll have to argue your case with Sky, then, I'm afraid. 

[doc-ab]

That is what I have been doing. Bizarrely I now have to wait until Thursday having spoken to someone on Friday as I can only spoke to a manager who is now off duty until then, what is going on with Sky?

[doc-ab]

Rather than wait until Thursday that seemed bizarre spoke to someone today. He did his best to get a good price but still significant increase so cancellation processed. Assured that there will be no extra charge to cancel sky multiscreen at the same time as everything else.

[Chalk+Serpent]

Customer service from Sky has been going gradually downhill since Comcast took over. I've seen your later message, glad you got it sorted. My Sky completely switches off in a few weeks and I can't wait to be free of them. Negotiating with Sky now consists of them trying to scare people into taking poor deals. I also think too many threaten to cancel now, who have no real intention to go through with this, to get a better deal and Sky know this hence the poor offers for everyone.