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Discussion topic: New sky Account with existing email address

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This message was authored by Drummachine This message was authored by: Drummachine

New sky Account with existing email address

Hi All.

 

I had a sky account for 10+ years but moved house and had to cancel while in temporary accomodation for 6 months.  

 

I have since signed up to a new contract in my new address using my previous email (as it is still my current) but with a new account (previous account was in my ex-partners name) but i cant set up "my sky" etc because its showing the old account linked to this email.

 

Can anyone help?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: New sky Account with existing email address

Posted by a Superuser, not a Sky employee. Find out more

@Drummachine If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014

 

if you no longer can't access the old account for whatever reason the only option is to use a different  email (you can get free email accounts from the likes of gmail etc)


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