Discussion topic: New sky Account with existing email address

This message was authored by Drummachine This message was authored by: Drummachine

New sky Account with existing email address

Hi All.


I had a sky account for 10+ years but moved house and had to cancel while in temporary accomodation for 6 months.  


I have since signed up to a new contract in my new address using my previous email (as it is still my current) but with a new account (previous account was in my ex-partners name) but i cant set up "my sky" etc because its showing the old account linked to this email.


Can anyone help?


All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: New sky Account with existing email address

Posted by a Superuser, not a Sky employee. Find out more

@Drummachine If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link


Once done your free to create a new sky id using the same email address here



if you no longer can't access the old account for whatever reason the only option is to use a different  email (you can get free email accounts from the likes of gmail etc)

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