Disney +

[Paeddd]

So I pay a once a year payment for my Disney + account which saves 2 months worth a year. With the new option included by default can I get a refund from Disney or sky? As I renew every August so have 5 months still paid for. 

[MightyQuinn · Accepted solution]

Hi @Paeddd   The remainder of your annual payment should be refunded. No announcement yet, I since we paid Disney+ direct, I can only guess that they should issue the refund. Let's face it, we didn't pay Sky, so expecting them to pay us is a stretch. But we simply don't know, all of us will have to wait and see.

[Me134]

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@MightyQuinn wrote:

Hi @Paeddd   The remainder of your annual payment should be refunded. No announcement yet, I since we paid Disney+ direct, I can only guess that they should issue the refund. Let's face it, we didn't pay Sky, so expecting them to pay us is a stretch. But we simply don't know, all of us will have to wait and see.

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I'm pretty certain that the email said Disney will refund annuals as Sky don't have access to those accounts.

[Paeddd]

Thanks I pay for the ad free version so I'm assuming I'll pay a few pounds extra to sky for that option as the free add on includes ads. 

[Paeddd]

@MightyQuinn  @Me134 

Just live chatted with Disney+ and they said once I activate my Disney through Sky they'll refund any owing months I've just looked the Sky options and for ad free (which is what use) Sky want £9.99 pm extra. If I pay my annual one off at £89.90 it works out at £7.50pm so I think I'll stick with paying Disney + once a year. 😊

[MightyQuinn]

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@Paeddd wrote:

@MightyQuinn  @Me134 

Just live chatted with Disney+ and they said once I activate my Disney through Sky they'll refund any owing months I've just looked the Sky options and for ad free (which is what use) Sky want £9.99 pm extra. If I pay my annual one off at £89.90 it works out at £7.50pm so I think I'll stick with paying Disney + once a year. 😊

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Hi @Paeddd   The deal has not kicked in yet, once it has (sometime this month) the price to upgrade from with Ads (included) to Standard is just £4 a month. So we will be paying £4 instead of £7.50 a month (almost half price). I am the same as you, I paid Disney+ £89.90 and mine is due in June.

[Paeddd]

@MightyQuinn  

Thank you for the update, I'll keep an eye on when it goes live. I know I can use the Disney app through Sky already but usually forget and use a separate app on my smart tv or iPad. 😊

[Paeddd]

@MightyQuinn  Just signed up to the Sky deal @£4 pm so saves me £42 per year. Disney+ say I'll be automatically refunded on my remaining annual subscription payment so I'll be keeping an eye on my bank account to make sure. 😊

[MightyQuinn]

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@Paeddd wrote:

Disney+ say I'll be automatically refunded on my remaining annual subscription payment

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Hi @Paeddd   Where did you see that? Mine simply says "paused" and Sky are investigating.

[Paeddd]

@MightyQuinn @I did a live chat with Disney+ earlier today and they said once I'd transferred to Sky, my refund would be automatically sent to my bank. I will however give them 14 days before I chat again if I haven't got it by then. 😊

[Paeddd]

@MightyQuinn  Screenshot of most recent live chat with Disney +

[Paeddd]

@MightyQuinn , @Me134  got my Disney+ refund through today so hopefully yours should be either in or due soon. 🎉🎉

[MightyQuinn]

Hi @Paeddd   This is the second report of refund received I have seen, so there is hope yet 😀

[Me134]

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@Paeddd wrote:

@MightyQuinn , @Me134  got my Disney+ refund through today so hopefully yours should be either in or due soon. 🎉🎉

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I'm not due one having moved from Ad free monthly but glad they've sorted yours and others pretty rapid.