Disney + stuck in Renewal in Progress

[Gasoline]

I originally successfully linked my Disney account and all was well until my payment card got put on stop while I was abroad. Because Sky couldn't take the payment they've cancelled the subscription but the status is still just showing as "Renewal in progress". I tried cancelling the subscription, upgrading it, downgrading it, linking it again, activating it again... it's just a perpetual cycle of error messages. I've ended up just restarting my subscription with Disney directly but would love to know the secret to linking it back to Sky, which I can't do because it is already linked 🫠

[arcadeavenger]

Hi @Gasoline, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.