Disney+ restart subscription log in loop

[Bma1]

My Disney+ is included in my Sky package and My Sky says Disney+ is already mine. However, Disney+ shows ‘No active subscription’ and asks me to restart my subscription. I tried to log back in to Disney+ via my sky stream on the tv but when I scan the QR code it gives me and add the code it also says to restart my subscription. If I click to restart it give me payment options. Please help! 

[MightyQuinn]

Hi @Bma1   Have a look here Disney+ | Sky Help

[Bma1]

Yes I have but no answers for my issue

[Danz994]

Good afternoon @Bma1 This sounds like you're using a different email address to the one that's linked to your Sky account if you're getting this error when trying to log in. More info is available here: https://www.sky.com/help/articles/problems-signing-up-disney-plus 

Please let us know if you're still having problems. Thanks, Danielle 

[Bma1]

Hi Danielle,

it's the same email address, I have had the account linked since March with no issues. This week i had to log out and log back in on both my sky tv and the Disney+ app and now it says to restart my subscription 

[Danz994 · Accepted solution]

Hi there @Bma1 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Simoncolclough]

I have this issue too. Annoying and very poor from Sky

[Jason-]

Hello @Simoncolclough, 

Thanks for taking the time to join our Community and make your first post. We're sorry that this is to report issues you're having with Disney+

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[Jasonxbella]

Literally have the same issue and nobody cannot give you a straight answer for it. I've been on the the phone to sky they can't give me a reason on why this has happened apart from the obvious. Are you using the same login details? Of course I'm using The same Details Genius ..... then they gave an option about performe a reset which I done still the same issue and then a refresh apps which takes 72 hours that's all done but still the same issue so I'm not the only person that's experiencing this and yet sky has not figured out how to do this or even begin to fix it

[Jonjo2]

I have the same issue and neither Sky chat or nor Disney chat bot can help

[asiuol84]

I also have the same issue.  I have been going around in circles with disney+ chat and sky chat - at one point had them both on chat at the same time passing messages backwards and forwards between the two. 
Disney said they could see my link from sky was there, then suddenly stopped.  They said because sky is an intermediary between me and Disney, and it is a sky offer, they can't do anything.
Sky said Disney need to re-set the link. 

Disney said again, they can't - it's not their offer to activate. 
Disney cancelled my subscription - i had been paying direct to disney and also to sky
Sky cancelled my Disney+ on their system to try and re-set it. 
Trying to log back into disney on the TV - scan the code, takes me back to sky that says i've already activated it. No other options to log back in. 
Today it is saying scan the QR code and enter the code displayed on the TV.  I do that and it tells me 'that code doesn't look right' - It is - i've triple checked it!!

My account is still showing that I have an active subscription.    On another page it says 'watch until march 2026'

Each time I talk to someone at Sky they send me back to Disney - DISNEY CAN'T HELP!!   It's definitely something to do with sky in the background of the account setup.   They just need to 'break' the link so I can re-activate.