Disney+ restart subscription log in loop

[Bma1]

My Disney+ is included in my Sky package and My Sky says Disney+ is already mine. However, Disney+ shows ‘No active subscription’ and asks me to restart my subscription. I tried to log back in to Disney+ via my sky stream on the tv but when I scan the QR code it gives me and add the code it also says to restart my subscription. If I click to restart it give me payment options. Please help! 

[MightyQuinn]

Hi @Bma1   Have a look here Disney+ | Sky Help

[Bma1]

Yes I have but no answers for my issue

[Danz994]

Good afternoon @Bma1 This sounds like you're using a different email address to the one that's linked to your Sky account if you're getting this error when trying to log in. More info is available here: https://www.sky.com/help/articles/problems-signing-up-disney-plus 

Please let us know if you're still having problems. Thanks, Danielle 

[Bma1]

Hi Danielle,

it's the same email address, I have had the account linked since March with no issues. This week i had to log out and log back in on both my sky tv and the Disney+ app and now it says to restart my subscription 

[Danz994]

Hi there @Bma1 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141