This discussion topic has been answered Discussion topic: Disney+ premium subscription taken twice
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Message posted on 27 Apr 2026 08:03 PM
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I have noticed on my bank statement that Sky has taken 2 payments of £9 at the same time in April. Why has this happened?
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Message posted on 28 Apr 2026 06:45 PM
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Finally managed to get through not sure why it happened but have been refunded so all good
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Message posted on 27 Apr 2026 08:39 PM
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Re: Disney+ premium subscription taken twice
What do your bills show?
Message posted on 27 Apr 2026 08:45 PM
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Re: Disney+ premium subscription taken twice
Two lots of £9 taken at the same time on the same day.
Message posted on 28 Apr 2026 06:52 AM
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Re: Disney+ premium subscription taken twice
@Mikee2411 wrote:Two lots of £9 taken at the same time on the same day.
Definitely for Disney+ as I think HD on Q is £9 with no discount?
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
Message posted on 28 Apr 2026 09:33 AM
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Re: Disney+ premium subscription taken twice
@Me134 wrote:
@Mikee2411 wrote:Two lots of £9 taken at the same time on the same day.
Definitely for Disney+ as I think HD on Q is £9 with no discount?
Is this on your main Sky bill as Disney plus should be via Sky marketplace using a debit/ credit card. And beleave or not at£9 for premium tier you are getting a dismount thigh Sky as full price via Disney plus discount is £14.99
Message posted on 28 Apr 2026 05:30 PM
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Re: Disney+ premium subscription taken twice
Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May
Message posted on 28 Apr 2026 06:06 PM
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Re: Disney+ premium subscription taken twice
@Mikee2411 wrote:Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May
What did Sky say when you contacted them?
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
Message posted on 28 Apr 2026 06:45 PM
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Finally managed to get through not sure why it happened but have been refunded so all good
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