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This message was authored by: Mikee2411

Disney+ premium subscription taken twice

I have noticed on my bank statement that Sky has taken 2 payments of £9 at the same time in April. Why has this happened? 


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This message was authored by: Mikee2411 Answer

Re: Disney+ premium subscription taken twice

Finally managed to get through not sure why it happened but have been refunded so all good 

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This message was authored by: PandJ2020

Re: Disney+ premium subscription taken twice

Posted by a Superuser, not a Sky employee. Find out more

What do your bills show?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Mikee2411

Re: Disney+ premium subscription taken twice

Two lots of £9 taken at the same time on the same day. 

This message was authored by: Me134

Re: Disney+ premium subscription taken twice


@Mikee2411 wrote:

Two lots of £9 taken at the same time on the same day. 


Definitely for Disney+ as I think HD on Q is £9 with no discount?

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Not a Sky employee
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Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
This message was authored by: DaveDrizen

Re: Disney+ premium subscription taken twice


@Me134 wrote:

@Mikee2411 wrote:

Two lots of £9 taken at the same time on the same day. 


Definitely for Disney+ as I think HD on Q is £9 with no discount?


Is this on your main Sky bill as Disney plus should be via Sky marketplace using a debit/  credit card.  And beleave or not  at£9  for premium tier you are getting a dismount thigh Sky  as full price via Disney plus discount is £14.99

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This message was authored by: Mikee2411

Re: Disney+ premium subscription taken twice

Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May

This message was authored by: Me134

Re: Disney+ premium subscription taken twice


@Mikee2411 wrote:

Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May


What did Sky say when you contacted them?

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
Avatar for Mikee2411
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This message was authored by: Mikee2411 Answer

Re: Disney+ premium subscription taken twice

Finally managed to get through not sure why it happened but have been refunded so all good 

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