Disney plus

[Tanyawhitney]

I hope this message finds you well. I would like to request the cancellation of my Disney+ subscription via marketplace. It appears that Sky has been charging me twice for this service, as it is included in the new package I agreed to a few months ago, and it should have been canceled at that time. Additionally, I kindly ask for a refund for the duplicate charges for the Disney+. service. Thank you for your help.. Tanya 

[Mark39]

You may be able to cancel it yourself here: https://www.sky.com/help/articles/sky-marketplace-cancel-apps

As to a refund, that's unlikely, but you could speak directly to Sky about it.

We're a Community of customers, like yourself, rather than Sky Customer Services.

[MarkGoldsmith]

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@Tanyawhitney wrote:

 It appears that Sky has been charging me twice for this service, as it is included in the new package I agreed to a few months ago, 

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As far as I'm aware Sky don't offer a package that includes Disney + so I don't know how it could have been included as part of a deal you negotiated.

[Tanyawhitney]

Thank you, Mark. Appreciate your help.
When I upgraded my account, Sky agreed to cancelled any duplications. Thanks again. Tanya