Direct debit

[LaurenceStimp]

Hi you have taken payments from my account when my account was cancelled months ago. I have returned the equipment as requested 

[Mark39]

We're customers here, I'm afraid,  not Sky customer services.  Give Sky a call to sort it out, or chat as explained here: https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

If you have proof of postage,  it should be straightforward.