Direct debit

[GoosesGrill1]

My direct debit has gone up by an extra £20 and I'm not willing to pay it again

[SKY1992bf]

@GoosesGrill1  you say you aren't willing to pay it again , so whats the full story here? Have you paid it once or what

Could discounts have ended?

[Daniel0210]

@GoosesGrill1 
The usual reason for a bill increase (apart from the inevitable annual price rise each April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[caesarome · Accepted solution]

@GoosesGrill1 

A £20 increase does sound like a discount has ended so as you view your previous bills via the MySky app have you looked back through the last few ones to see if this is the case ?