Direct debit

[George172]

Hi 

I cancelled my Sky broadband on 29/06/25 for service to end on 25/07/25.

I was billed and paid on 1/07/25 for the month of July for the full month of July.

another direct debit taken on 01/08/25 for full monthly amount.

This last payment should not have been taken as there is no bill for August.

Please escalate so I can be refunded for this last payment

thanks

George

[Daniel0210]

@George172 

The bill taken on 1 August was correctly generated 14 days before that, so about 18th July when you were still a Sky customer. 

How did you cancel?

Did you receive an email from Sky acknowledging the cancellation?

Is the overpayment showing as a credit on your Sky account?

[MightyQuinn]

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@George172 wrote:

I cancelled my Sky broadband on 29/06/25 for service to end on 25/07/25.

I was billed and paid on 1/07/25 for the month of July for the full month of July.

another direct debit taken on 01/08/25 for full monthly amount.

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Hi @George172  Your bill for August would have been generated mid July while your service was still active. Your cancellation date is ignored due to people do change their mind.

[MightyQuinn]

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@George172 wrote:

Please escalate so I can be refunded for this last payment

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Hi @George172   I'm afraid that the escalation process is not available at the moment. You could try in a week's time when we expect it to be up and running again.