Direct debit

[Susiesue2]

 why have I got this message?? Anyone no.

Bill is not due till next week

Then when I click on message I get this refer to next pic thanks 😊 

 

[caesarome]

Could the message be referring to your previous bill so does that shows as being paid ?

[Susiesue2]

Everything is showing as being payed its a strange one as still have a message on the app telling me payment has not been made yet it has.

[caesarome]

@Susiesue2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Susiesue2  an invite to chat.

[caesarome]

@Lisa-P1987 

You sent this to me in error but I think it has been closed now.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you.  Thanks.