Direct debit

[moonblue]

I can see my direct debit set up on my sky app but not on my banking app. For the last 2 months sky haven't taken the direct debit and Im having to make manual payments. Can some one from sky respond please so I can get this sorted. 

[caesarome]

If it is set up via your Sky account then in the first instance have you spoken to your bank about this to see what they say ?

[moonblue]

Yes the bank haven't received the direct debit from sky. The direct debit was set up 2 months ago 🙈

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[moonblue]

Thank you so much for your help. 

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.

[moonblue]

can someone from sky please respond again as I am still having issues with the direct debit not being claimed. This is the 3 rd time now and I am rather fed up.  Think it's time to put in a complaint ! 

[caesarome]

What were you told on the previous chat ?

[moonblue]

Hi That the direct debit was set up and they would try again 11 days later. Direct debit did not go out so had to pay manually. Spoke to the bank and they confirmed that the dd was not set up ! Test sky are ademsnt that it is 

[moonblue]

Yes I have. The bank are saying the dd is not set up 

[Daniel0210]

@moonblue 

That sounds like something you should be challenging your bank about asap to prevent your Sky services being restricted. 

[moonblue]

I have. They have said they can not see a dd for sky and it's an issue at skys end. Sky need to cancel the dd so it can be set up again. 

[Mark39]

I agree - your bank can only set up a direct debit if they've received the instructions from the Originator (Sky in this case), which appear to have gone missing in transit for some reason. Starting again would seem to be the solution. 

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[moonblue]

I just need someone from sky to do that for me.