Discussion topic: Direct debit failed

This message was authored by: peter+hayden · ‎18 Dec 2024

My direct debit failed will they try again

This message was authored by: caesarome · ‎18 Dec 2024

@peter+hayden wrote:
will they try again

Thy will try again @peter+hayden , in 10 days time so do not make an manual payment as this will not stop them from this second attempt of taking the money.

They might send you an email about this as well.

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This message was authored by: Daniel0210 · ‎18 Dec 2024

@peter+hayden
After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

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Discussion topic: Direct debit failed

Direct debit failed

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