Posted by a Superuser, not a Sky employee. Find out more
@LoS1 You can't transfer money between sky accounts
you would have to pay again to the correct account and then once the wrong account has been created contact sky and ask for the money to be refunded to your bank
you should have separate ids for each account and login to the app using the correct credentials for each account
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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Posted by a Superuser, not a Sky employee. Find out more
@LoS1 You can't transfer money between sky accounts
you would have to pay again to the correct account and then once the wrong account has been created contact sky and ask for the money to be refunded to your bank
you should have separate ids for each account and login to the app using the correct credentials for each account
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
My sky app has a different account number to my current account.
Have you been a customer previously and then cancelled before retuning ?
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So is that yes you have been a customer before, if so how long away were you before returning ?
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Unfortunately, I'm till waiting on a call back. Its been a few years since I was with Sky the last time.
The links I was sent by text from Sky sent me to the app with all of my old details and it accepted payment even though the account hasn't been active for a few years
Usually when you return to Sky after being away for two years you have to start again as a new customer so you previous account should have been closed meaning you start again with a new Sky ID and thus a new account number so did this not happen or was your services added to your previous account ?
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