Discussion topic: Direct Debit setting

This message was authored by: Holomedicus · ‎23 Jul 2024

Hi, I've just created an order but before it's gotten activated, I changed the payment method I initially gave. At first I selected to pay by card, but then I switched to pay via Direct Debit. Then I worried that I put the wrong details in so I changed the payment details again, namely the account name to make sure it matched exactly.

I suppose the questions I have are when do I receive the Direct Debit confirmation and secondly, have I inadvertently created 2 Direct Debits by changing the payment details? Or am I overthinking things? It's a while before the first bill but don't want to worry about being charged twice.

Thank you!

This message was authored by: SKY1992bf · ‎23 Jul 2024

@Holomedicus you won't get confirmation check your direct debit section on your online banking in a few days as they will be listed there

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This message was authored by: caesarome · ‎23 Jul 2024

You might be overthinking this as Sky can only take the payment from whatever details you have provided on your account when the bill is due and that isn't just yet as your services have yet to be installed so this link explains when you can ecept to see your first bill:

https://www.sky.com/help/articles/understanding-my-bills

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Discussion topic: Direct Debit setting

Direct Debit setting

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