Direct Debit being taken a month in advance

[sharp27]

Direct Debit was due on 28th January £49.50 money was in bank but they unbeknown to me took double when i checked my account on app it said it was for February's as well,

This has caused me problems as the money they took was for my water bill now im in debt all due to Sky !! 

How can this be resolved and please don't say ring them that is also a waste of time as you don't get put through to a human & l have tried various numbers.

Any advice would be appreciated.

thanks 

Sharon

[caesarome · Accepted solution]

@sharp27 

Was last months bill paid as we actually pay in advance so February's bill would have actually been taken this month.

Whats shows on the app for next months bill ?

[sharp27]

Hi thanks for looking at this for me so here is the actual avents:

December was late being paid so i paid the normal £49.50 + an extra £10 for late payment, im fine with that.

So presumed that January DD would as always go on the 28th for £49.50 as it would be paid on time via dd,

so when i say they had tried to take 2 x £49.50 + £10 l was not happy as for them taking February in advance l have been with them for £15 and they have never taken a month in advance even if it meant it was a bank holiday or xmas / new year they would wait and take it later, so l am trying to find out why they did it? and help is appreciated

[oj01]

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@sharp27 wrote:

please don't say ring them that is also a waste of time as you don't get put through to a human

thanks 

Sharon

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I've rung Sky 3 times this past week and been speaking to someone almost immediately on each occasion. What issues are you having when you ring?

[DaveDrizen]

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@sharp27 wrote:

Direct Debit was due on 28th January £49.50 money was in bank but they unbeknown to me took double when i checked my account on app it said it was for February's as well,

This has caused me problems as the money they took was for my water bill now im in debt all due to Sky !! 

How can this be resolved and please don't say ring them that is also a waste of time as you don't get put through to a human & l have tried various numbers.

Any advice would be appreciated.

thanks 

Sharon

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For some reason your payment on the 28 of the month has always been for the month now ending Sky  ie you January payment was for January . This not normally  theway Sky works as they take payment for the month in advance I,e my payment is on the 2nd of the month therefore my payment on 2nd  February is for the period 2nd February to 1 march. When flour set up your payment date of 28th of the month the automatic billing system should have taken two months then , one for the present month then ending and another for the following month. Not sure why in your case it did not happen as I recently found out the billing system dose this automatically ( I have recently recontracted and this months bill of mine has various extra payment and credits becouse of this and when contacted Sky to enquire why y that told me it the automated billing system should. By look of it in your case when you had your late payment it oversally effected you billing system and the next bill as now made the adjustment  so your. Bbilling is now in line with Sky billing policy i.e Payment in advance for the coming month. Though I agree should have sent you a email or letter telling you this  the system is automatic and is done without human incolment.