This discussion topic has been answered Discussion topic: Direct Debit Changes

This message was authored by: Ollie2309 · ‎11 May 2026

I changed my payment method online to another bank account but it seems the money was taken from my old account.

How long does it take for my directions to be actioned?

This message was authored by: MightyQuinn · ‎11 May 2026

Hi @Ollie2309 Did you change your payment details at least 14 days before your payment date? This is when the collection was generated.

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This message was authored by: MightyQuinn · ‎11 May 2026

Hi @Ollie2309 Did you change your payment details at least 14 days before your payment date? This is when the collection was generated.

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This message was authored by: Daniel0210 · ‎11 May 2026

@Ollie2309

It's worth pointing out...

Bills for Sky Q, Sky+, and Sky Broadband/Talk are generated 14 days before your payment date.

Bills for Sky Mobile, Sky Glass and Stream are generated 3 days beforehand.

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This discussion topic has been answered Discussion topic: Direct Debit Changes

Direct Debit Changes

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