@Bettyboo1419 wrote:
so, long story.. i cancelled my sky cinema at the beginning of feb, was then sent an email offering a 2 year contract for sky cinema for £7pm. Sky did not apply the offer to my account and i have been paying full price, despite numerous messages back and forth. (One chat was over an hour long) it still wasnt getting removed. They have said that the offer only applies to people with sky sports (I've never had sky sports) but it doesnt say this in the offer. I put in a complaint, spoke to some one i could barely understand and was told with the offer there was a glitch in the system.. i would get a refund and sky cinema would be cancelled. This was supposed to be applied to my next bill (May) within 24/48 hours. It still hasn't been applied despite me being promised this was now sorted. HELP!
When changes are made to your package Sky send you a email confirming these changes It states in detail what's stoping or starting and the date it will happen.. This email is sent almost immediately after you have put down the phone but no later than a hour afterwards. You can also see this confirmation in " Your messages" in the my Sky app just open the app and click on the little head at top the screen which will give you a menu and " my messages" is third one down or by logging in to your account on the Sky.com web sight. Again clicking on the little head this time top right of the screen and selecting " my messages " from the menu. This standard procedure for Sky when any change is made . If you have not got this confirmation email or message it usualy mean probably the changes not been done and you need to get back to Sky to get it sorted again. Also if you look at your forth coming bills shortly after speaking to Sky ( within a hour or so) they will also have been adjusted to take account of the changes.
