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Discussion topic: Default notice on my credit file after fraudulent phone ordered in my name!

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Message posted on ‎20 Oct 2025 05:15 PM

Default notice on my credit file after fraudulent phone ordered in my name!

Does anyone from sky monitor these posts as I have an urgent situation!

 

Somebody fraudulenty aquired a mobile phone in my name and after many hours of attempts to resolve I was told by the SKY FRAUD team that the default would be removed immeduately months ago.

 

Well I have just applied for a remortage and this has not been done, can anyone give any further advice on how to resolve please?

 

 

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This message was authored by: PandJ2020

Message posted on ‎21 Oct 2025 09:16 AM

Re: Default notice on my credit file after fraudulent phone ordered in my name!

Posted by a Superuser, not a Sky employee. Find out more
@ChrisPagey wrote:

Does anyone from sky monitor these posts as I have an urgent situation!

 

No one from Sky is likely to make contact via a post on the forum.  You'll need to persevere in contacting them.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎21 Oct 2025 09:27 AM

Re: Default notice on my credit file after fraudulent phone ordered in my name!

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@ChrisPagey 

You could try putting in a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: ChrisPagey

Message posted on ‎24 Oct 2025 04:37 PM

Re: Default notice on my credit file after fraudulent phone ordered in my name!

Thanks I have tried that without a responce

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Message posted on ‎24 Oct 2025 04:55 PM

Re: Default notice on my credit file after fraudulent phone ordered in my name!

Posted by a Superuser, not a Sky employee. Find out more

Sky has up to 8 weeks to respond to you with a solution or to issue a deadlock letter.

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