Debt letter for an account I never had or paid for as the wrong address

[AlexKeates]

Dear Sky,

I have had a letter from Capital Resolve Deb Resolution.  

Capital Resolve Ref.  S2250241

This does not relate to my property or me personally.

I have lived in my current flat for 12 years and have not had sky TV ever.

I have tracked down the Apartment this relates to and it looks like someone had used by name on the sky account for  a place that I have nver lived.

I have never owned or rented this apartment  and have never paid the bill for this service.

I believe that this is a mistake and it should have not been in my name.

Could I request that someone from your team could help me as I don’t have the funds to nor should I be paying for this bill.

Could I request the last bill that was paid and who paid it please as I believe they should be looking after this cost from 2009.

Thanks,

Alex Keates

[PandJ2020]

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@AlexKeates wrote:

Dear Sky,

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Nope - this is primarily a customer helps customer forum.  (You are not contacting Sky by a post here)

In the first instance you should contact the debt collector to try and resolve matters.

[AlexKeates]

I have I need to talk directly to sky but the customer email they have given is not working CRsupport one! 

Does any one from Sky check these?  Anyone got a email for the sky team± 

A

[PandJ2020]

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@AlexKeates wrote:

I have I need to talk directly to sky but the customer email they have given is not working CRsupport one! 

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Sky don't really use email for general communication.

I suspect Sky will say you have to discuss with the DCA...

[PandJ2020]

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@AlexKeates wrote:

Could I request the last bill that was paid and who paid it please as I believe they should be looking after this cost from 2009.

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There sounds like a backstory to this...

Just because you've never paid any bill doesn't mean you aren't necessarily liable.