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Discussion topic: Debt collection agency unknown

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Avatar for Rose-Anne
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This message was authored by: Rose-Anne

Message posted on ‎10 Sep 2026 08:59 AM

Debt collection agency unknown

So I have been contacted by a debt collection agency to recover a debt from a mobile contract with sky but I have never been made aware of any debt and all bills been paid, what should I do
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Sep 2026 09:25 AM

Re: Debt collection agency unknown

Posted by a Superuser, not a Sky employee. Find out more

@Rose-Anne  Speak to the DCA to see what the amount of debt is and when it was passed to them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎10 Sep 2026 11:20 AM

Re: Debt collection agency unknown

Posted by a Superuser, not a Sky employee. Find out more

@Rose-Anne 

Is your Sky mobile still working?

Did this correspondence from the debt recovery company address you by your name or just the occupier?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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