Customer service

[Alfieboyne]

The outsourced customer service needs a lot more training. The operators completely messed up my account. I had to say that I was leaving sky before getting someone sensible to talk to.  Been with sky for over ten years (this time, many years before that) and yesterday was by far the worst I have ever experienced.

[caesarome]

This link explains how you can make a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Roger17]

@Alfieboyne Without the savings they make moving the customer service offshore, they wouldn't be able to offer existing customers the massive discounts they get to match new customer offers 😉

[smab]

It's terrible 😞