Customer care is atrocious considering the amount charged - bot is a waste of time

[MrRichAllen1976]

Nope, I just checked and the last post was me about 16.37 yesterday.

[Daniel0210]

@MrRichAllen1976 

I was referring to the one on this thread

---

@MrRichAllen1976 wrote:

I've been battling CS since it was confirmed last week that I'm moving House on the 12th of May, they keep telling Sky Fibre doesn't serve the High Green, Sheffield area, therefore I am trying to cancel the account or at least take the Landline and TV accounts with me, but they don't understand my problem and wanted to send an Engineer out yesterday afternoon to disconnect all my services?

---

[TimmyBGood]

---

@MrRichAllen1976 wrote:

 they don't understand my problem and wanted to send an Engineer out yesterday afternoon to disconnect all my services?

---

Sky doesn't disconnect anything: when a Home Move takes place the customer is expected to remove both television and broadband hardware themselves and bring it to the new property. 

A Sky dish and Openreach ONT, where applicable, remain at the address, and it's these items which get installed where required.

[MrRichAllen1976]

@TimmyBGood I'm not actually moving out till the end of next week.

[Daniel0210]

---

@MrRichAllen1976 wrote:

@TimmyBGood I'm not actually moving out till the end of next week.

---

@MrRichAllen1976 

It doesn't matter when you're moving. The Home Move advice from @TimmyBGood is still relevant in your case. Sky don't physically attend your current house to disconnect any Sky equipment. 

[MrRichAllen1976]

My social worker spoke to Sky this morning on my behalf, they confirmed that Sky Fibre is not available in High Green, only 2.5 Mbps ADSL which is nowhere near fast enough for my needs.

[Mark39]

---

@MrRichAllen1976 wrote:

My social worker spoke to Sky this morning on my behalf, they confirmed that Sky Fibre is not available in High Green, only 2.5 Mbps ADSL which is nowhere near fast enough for my needs.

---

A mobile/cellular solution might give you better speed.

[MrRichAllen1976]

It's unlikely Mobile Broadband is in the area either.

Screw this, I almost don't wanna move but I gave notice on my current address last week.

[MarkGoldsmith]

---

@MrRichAllen1976 wrote:

It's unlikely Mobile Broadband is in the area either.

Screw this, I almost don't wanna move but I gave notice on my current address last week.

---

The other option is the check out altnet services like virgin media for example and see if they offer a fibre broadband service in the area as it would appear the anyone operating on the openreach network currently don't.

[MrRichAllen1976]

I actually did check Virgin Media on their website last week, they're not in the area.

I also checked Vodafone, Plusnet and TalkTalk, none of them could help me.

[MrRichAllen1976]

This is what VM said.

[Mark39]

@MrRichAllen1976 you're running out of options. The only thing left I can think of to investigate would be broadband via satellite - Starlink, for example.

[MrRichAllen1976]

@Mark39 That would be an option if not for the fact that rumour has it they're turning off Satellites in 5 years (2030)

[MightyQuinn]

---

@MrRichAllen1976 wrote:

@Mark39 That would be an option if not for the fact that rumour has it they're turning off Satellites in 5 years (2030)

---

Hi @MrRichAllen1976   You do know that there are many satellites fleets in the sky performing all types of functions for decades to come.

[Mark39]

---

@MrRichAllen1976 wrote:

@Mark39 That would be an option if not for the fact that rumour has it they're turning off Satellites in 5 years (2030)

---

That applies to the tv broadcasting satellites. In any event, better than 5 years of 2.5Mbps ADSL, I would have thought. And within 5 years, you'll likely have a proper fibre connection.