Customer Services

[Daniel0210]

@andyf4 

As @GD1 posted above, 

📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum does not allow the display of other numbers, but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

[andyf4]

She does not have Sky Mobile or Sky Broadband.

How does she contact Sky ?

[DaveDrizen]

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@andyf4 wrote:

My Mother-in-Law does not have access to the internet so how does she contact Sky by phone ?

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If you mother has a Sky satellite tv  service she would  or will receive a letter if she dose not have email about the April increase on that letter there is a phone number for contacting 

[Mark39]

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@andyf4 wrote:

My point is, if she doesn't have internet access, how does she contact Sky if she needs them and if I'm not available to search the website for her? They must surely have a phone number that someone actually will answer ??

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The point is, you do, and you can help her if you choose to. 

[MightyQuinn]

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@andyf4 wrote:

maybe offer a sensible answer to this enquiry.

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Hi @andyf4   I am just checking that you know that you are only asking other customers. Nobody here is under any obligation to answer your question, sensible or not.

[caesarome]

@andyf4 

Do they not have a landline phone at all with any one ?

[andyf4]

Yes I know I'm asking Sky users. Who else can I ask ? Sky themselves are not contactable, hence I've turned here for help.

[andyf4]

Phone is with BT. They can obviously call using that but there's nobody at Sky answering all the numbers she has tried and having no internet access, she cannot find help on line and in any case, the online chat doesn't work.

[caesarome]

There is an 0800 number here she can use to contact Sky Protect on:

https://www.skyprotect.com/contact

[andyf4]

Thank you ceasarome. I appreciate your help and will pass this along to the Mother-in-Law (pensioner) who needs it.

Thanks to all who responded politely.