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Discussion topic: Credit

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This message was authored by: Kyekye5

Message posted on ‎02 Apr 2026 12:02 AM

Credit

How do I get a refund for my account in credit 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎02 Apr 2026 05:16 AM

Re: Credit

Posted by a Superuser, not a Sky employee. Find out more

@Kyekye5 

To provide the best advice can we ask what the credit is for, eg; have you recently cancelled your subscription? 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for Brill+Gill
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This message was authored by: Brill+Gill

Message posted on ‎02 Apr 2026 08:45 AM

Re: Credit

Posted by a Sky employee

Hi @Kyekye5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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