Credit

[Cutser]

Hi,

I cancelled my Sky subscription and I have £72 credit in my account. How do I get this refunded?

thanks

[Mark39]

@Cutser you could either wait for it to be refunded automatically, or call Sky and ask for it to be refunded manually, or we can ask Sky's messaging team to contact you here so that you can request a manual refund via a private online chat.

Please confirm you haven't cancelled your direct debit or card payment.

[Cutser]

Hi my subscription ended at the end of January and I haven't been able to get a refund on credit I have in my account

[Daniel0210]

@Cutser 

No need for a new thread so threads merged. You've already been given the advice.

Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

[Cutser]

Thanks Daniel - wasn't sure how this forum worked so didn't see your previous response. I will wait another couple of weeks and then try and contact Sky directly

[Daniel0210]

@Cutser 

By us escalating this the team could sort this today or tomorrow if you'd prefer? 

[Cutser]

Sorry Daniel should have said in my previous response the credit is showing on my account and the direct debit is still active

[Cutser]

If you could escalate that would be great - thanks

[Daniel0210]

@Cutser 

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later or tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Cutser]

Thanks Daniel

[Jason-]

Good Evening @Daniel0210 thanks for making us aware of this. I'll be sure to invite @Cutser to chat and we can help get this sorted 👍🏻

Thanks, Jason-

[Jason-]

Hello all, just an update on this. I've managed to have a chat with @Cutser and fully resolve their issue 👍🏻

If you do have any other questions then please let us know. 

Cheers, Jason-